• The most direct route to resolving a concern is for members of the community to first conference directly with the involved party.
• The majority of concerns can be resolved by a conversation between those directly involved.
• If this does not resolve your concern, please refer to Step 2.

• Campus administrators / supervisors are responsible for their campus or department’s operations.
• Clarification of school policies and procedures can be provided.
• If necessary, a conference can be arranged, and a suitable solution can be discussed.
• If this does not resolve your concern, the formal complaint process can be filed at this time. (see below)

If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the Level 1 Complaint.

This form is required to initiate any public complaint, regardless of the level at which the complaint begins. A complaint form that is incomplete in any material way may be refiled with the District upon completion if the refiling is within the designated time for filing a complaint. Attach to this form any documents you believe will support the complaint; if unavailable when you submit this form, documents may be presented no later than the Level One conference unless you did not know the documents existed before the Level One conference. Please keep a copy of the completed form and any supporting documentation for your records.

To file a formal complaint, please fill out this form completely and submit it by hand delivery, electronic communication, or U.S. Mail to the appropriate administrator within the time established in GF(LOCAL). The appropriate administrator is usually the campus administrator. If you are in question, you may consult with Central Office administration. All complaints will be heard in accordance with GF(LEGAL) and (LOCAL) or any exceptions outlined therein. If submitting electronically, please email the form and all supporting documents to grievances@shallowaterisd.net.

A person filing a complaint regarding refusal of entry to or ejection from property under the District’s control based on Education Code 37.105 will be permitted to address the Board in person within 90 calendar days of filing the initial complaint, unless the complaint is resolved before reaching the Board. [See GKA]

If submitting electronically, please email the form and all supporting documents to grievances@shallowaterisd.net.

Electronic Submission FormPrintable Form

Please note:

• If submitting and signing electronically, you acknowledge that you have received, read, and understand the information provided. Your electronic signature serves as your official acknowledgement and has the same legal effect as a handwritten signature.
• The complaint form must be received within 15 business days of the date the individual first knew, or should have known, of the decision or issue giving rise to complaint or grievance.
• The original complaint form must be completed.
• The lowest-level administrator who has the authority to remedy the alleged problem will schedule a conference and hear the complaint within 10 calendar days of receiving the completed form.
• You will receive a response in writing within 20 calendar days from the Level 1 conference. The written response shall set forth the basis of the decision.

To appeal a Level One decision, or the lack of a timely response after a Level One conference, please fill out this form completely and submit it by hand delivery, electronic communication, or U.S. Mail to the Superintendent or designee within the time established in GF(LOCAL). If submitting electronically, please submit to grievances@shallowaterisd.net. Appeals will be heard in accordance with GF(LEGAL) and (LOCAL) or any exceptions outlined therein.

A person filing a complaint regarding refusal of entry to or ejection from property under the District’s control based on Education Code 37.105 will be permitted to address the Board in person within 90 calendar days of filing the initial complaint, unless the complaint is resolved before reaching the Board. [See GKA]

• If submitting and signing electronically, you acknowledge that you have received, read, and understand the information provided. Your electronic signature serves as your official acknowledgement and has the same legal effect as a handwritten signature.
• The appeal must be filed in writing or electronically, on the district form within 20 calendar days of the date of the written Level 1 response.
• A conference will be set within 10 calendar days of receiving the completed Level 2 form. All information is limited to the Level 1 issue.
• You will receive a written response within 20 calendar days of the Level 2 conference regarding the decision at Level 2.

Electronic FormPrintable Form

To appeal a Level Two decision, or the lack of a timely response after a Level Two conference, please fill out this form completely and submit it by hand delivery, electronic communication, or U.S. Mail to the Superintendent or designee within the time established in GF(LOCAL). If submitting electronically, please submit to grievances@shallowaterisd.net Appeals will be heard in accordance with GF(LEGAL) and (LOCAL) or any exceptions outlined therein.

A person filing a complaint regarding refusal of entry to or ejection from property under the District’s control based on Education Code 37.105 will be permitted to address the Board in person within 90 calendar days of filing the initial complaint, unless the complaint is resolved before reaching the Board. [See GKA]

• If submitting and signing electronically, you acknowledge that you have received, read, and understand the information provided. Your electronic signature serves as your official acknowledgement and has the same legal effect as a handwritten signature.
• The written appeal must be received by the District within 20 calendar days of the Level 2 response.
• After receiving notice of the appeal, the Board will hold a meeting to discuss the complaint within 60 calendar days of the Level 2 decision.
• The Superintendent will inform the complainant whether the Board will hear the appeal and of the time, date, and location of the meeting at which the complaint will be on the agenda for presentation to the Board.
• All records will be included from Levels 1 and 2.
• The Board will consider the complaint and make a decision within 30 calendar days of the meeting.

Electronic FormPrintable Form