• The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party.
• The majority of concerns can be resolved by a conversation between those directly involved.
• If this does not resolve your concern, please refer to Step 2.

• Campus administrators / supervisors are responsible for their campus or department’s operations.
• Clarification of school policies and procedures can be provided.
• If necessary, a conference can be arranged, and a suitable solution can be discussed.
• If this does not resolve your concern, the formal complaint process can be filed at this time. (see below)

If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the Level 1 Complaint.

This form is required to initiate any student and parent complaint, regardless of the level at which the complaint begins. A complaint form that is incomplete in any material way may be refiled with the District upon completion if the refiling is within the designated time for filing a complaint. Attach to this form any documents you believe will support the complaint; if unavailable when you submit this form, documents may be presented no later than the Level One conference unless you did not know the documents existed before the Level One conference. Please keep a copy of the completed form and any supporting documentation for your records. 

Please fill out this form completely and submit it by hand delivery, electronic communication, or U.S. Mail to the appropriate administrator within the time established in FNG(LOCAL). The appropriate administrator is usually the campus administrator. If you are in question, you may consult with Central Office administration. All complaints will be heard in accordance with FNG(LEGAL) and (LOCAL) or any exceptions outlined therein. If submitting electronically, please email the form and all supporting documents to grievances@shallowaterisd.net.

Electronic Submission FormPrintable Form

Please note:

• If submitting and signing electronically, you acknowledge that you have received, read, and understand the information provided. Your electronic signature serves as your official acknowledgement and has the same legal effect as a handwritten signature.
• The original complaint form must be completed.
• The complaint form must be received within 60 calendar days from the date on which the parent knew or had reason to know of the facts of the incident.
• If the parent first tries to resolve the issue informally, the deadline is extended. In this case, the parent has whichever is later:
  • 90 calendar days from when they knew about the incident, or
  • 30 calendar days from when the district gives them information on how to file a formal grievance.
• The lowest-level administrator who has the authority to remedy the alleged problem will schedule a conference and hear the complaint within 10 calendar days of receiving the completed form.
• You will receive a response in writing within 20 calendar days from the Level 1 hearing. The written response shall set forth the basis of the decision.

To appeal a Level One decision, or the lack of a timely response after a Level One conference, please fill out this form completely and submit it by hand delivery, electronic communication, or U.S. Mail to the Superintendent or designee within the time established in FNG(LOCAL). If sending electronically, please submit the form and all supporting documents to grievances@shallowaterisd.net. Appeals will be heard in accordance with FNG(LEGAL) and (LOCAL) or any exceptions outlined therein.

• If submitting and signing electronically, you acknowledge that you have received, read, and understand the information provided. Your electronic signature serves as your official acknowledgement and has the same legal effect as a handwritten signature.
• The appeal must be filed in writing or electronically, on the district form, within 20 days of the date of the written Level 1 response.
• A hearing will be set within 10 days of receiving the completed Level 2 form. All information is limited to the Level 1 issue.
• You will receive a written response within 20 days after the hearing of the Level 2 conference regarding the decision at Level 2.

Electronic FormPrintable Form

To appeal a Level Two decision, or the lack of a timely response after a Level Two conference, please fill out this form completely and submit it by hand delivery, electronic communication, or U.S. Mail to the Superintendent or designee within the time established in FNG(LOCAL). If submitting electronically, please submit to grievances@shallowaterisd.net. Appeals will be heard in accordance with FNG(LEGAL) and (LOCAL) or any exceptions outlined therein.

• If submitting and signing electronically, you acknowledge that you have received, read, and understand the information provided. Your electronic signature serves as your official acknowledgement and has the same legal effect as a handwritten signature.
• The written appeal must be received by the District within 20 days of the Level 2 response.
• The Board must meet to discuss the grievance within 60 days of the previous decision.
• The time, date, and location of the Level 3 hearing will be provided to you.
• All records will be included from Levels 1 and 2.
• The Board will hear the complaint, but may not respond, which upholds the administrative decision at Level 2.
• The Board must issue its decision within 30 days after that meeting.

Electronic FormPrintable Form