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Complaint & Grievance Process

Complaint & Grievance Process

 

At Shallowater ISD, we believe the best solutions often come from open and respectful conversations at the campus or department level. We encourage individuals to work together to resolve concerns informally whenever possible.

However, we also understand that some situations may require a formal review. In those cases, Shallowater ISD provides a formal grievance process to ensure concerns are reviewed carefully, fairly, and in accordance with Board policies as well as state and federal laws.

Grievance forms may be submitted electronically or in person, as allowed by state law. Both online and printable versions are available below for your convenience.

    • The most direct route to resolving a concern is for parents/guardians to first conference directly with the involved party
    • The majority of concerns can be resolved by a conversation between those directly involved
    • If this does not resolve your concern, please refer to Step 2.

    • Campus administrators / supervisors are responsible for their campus or department’s operations.
    • Clarification of school policies and procedures can be provided.
    • If necessary, a conference can be arranged, and a suitable solution can be discussed.
    • If this does not resolve your concern, the formal complaint process can be filed at this time. (see below)

  • If you have gone through the previous informal steps of problem-solving and have not met a satisfactory conclusion, you may then move into the formal process by filing the Level 1 Complaint.

    Electronic Submission FormPrintable Form

    Please note:

    • The complaint form must be received within 15 days of the incident.
    • The original complaint form must be completed.
    • The lowest-level administrator who has the authority to remedy the alleged problem will schedule a conference and hear the complaint within 10 days of receiving the completed form.
    • You will receive a response in writing within 10 days from the Level 1 conference. The written response shall set forth the basis of the decision.

    • If you are not satisfied and/or did not receive the relief requested at Level 1, you may appeal the Level 1 decision.
    • Level 1 decision(s) may be appealed to _______.
    • You must contact ________ to request the formal Level 2 appeal form.
    • The appeal must be filed in writing, on the district form within 10 days of the date of the written Level 1 response.
    • A conference will be set within 10 days of receiving the completed Level 2 form. All information is limited to the Level 1 issue.
    • You will receive a written response within 10 days of the Level 2 conference regarding the decision at Level 2.

    • If you are not satisfied and/or did not receive the relief requested at Level 2, you may appeal the decision to the Board of Trustees.
    • Contact _______ to request the formal Level 3 appeal form.
    • The written appeal must be received by the District within 10 days of the Level 2 response.
    • The time, date, and location of the Level 3 hearing will be provided to you.
    • All records will be included from Levels 1 and 2.
    • The Board will hear the complaint, but may not respond, which upholds the administrative decision at Level 2.